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9-1-1 Cell Phone Program

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1. How can a call be made when service is not activated?
2. How can I obtain a 9-1-1 cell phone?
3. My 9-1-1 Emergency Cell Phone quit working. Can I get a new one?
4. I no longer need my 9-1-1 Emergency Cell Phone. Can I return it?

Animal Shelter

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1. What are the Animal Shelter's Operating Hours?
2. What are your adoption fees and what is included in those fees?
3. How can I tell if my dog has rabies?
4. Can I volunteer at the Animal Shelter?
5. How can I help the shelter?
6. Where can I find a low cost spay or neuter program?
7. What can I do about barking dogs in my neighborhood? How can I report animals running loose in my neighborhood?
8. I have a dog that needs to be picked up and the animal shelter is closed, what do I do?
9. How can I find out if my animal was picked up by the animal control officer?
10. What do I do if my dog bites someone?

Blackboard Connect - Urgent Notification System

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1. What is the Blackboard Connect service?
2. How does the service work?
3. What types of messages will be sent using the service?
4. Does the Blackboard Connect service replace other systems that have been used to provide time-sensitive information to residents?
5. Is my telephone number included in the notification database?
6. May I use a cell phone as my notification database listing?
7. Can I sign up to receive SMS texting, TTY texting and email notifications?
8. What precautions are being taken to protect personal information?
9. Will there be a way to positively identify incoming calls which are made by the city using the system?
10. Will the Blackboard Connect service work if I have a call screening system on my phone?
11. If I am a non-resident home owner, what phone should be listed in the notification database?
12. If I have provided more than one phone number, when will they be called?
13. My primary phone or my second listing is a cell phone with a non-local area code. Will the Blackboard Connect service call numbers outside the area?
14. How does the Blackboard Connect system respond to busy signals or no-answer situations?
15. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
16. I was not able to listen to the entire call. Is there a way to repeat the message?
17. I answer the phone but the "Hello" message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

Building Inspections

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1. Do contractors have to be registered with the City?
2. What types of construction and repair work require permits?
3. How much does it cost to pull a permit?
4. In order to have a garage sale, do I need a permit?

City Secretary's Office

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1. When does the City Council meet?
2. How do I obtain public information or records?
3. May I speak to the mayor?
4. How do I address city council at a formal meeting?
5. Who is my city council member?
6. How do I get a copy of the minutes from a meeting?
7. How can I get an item placed on a city council agenda?
8. How do I file a liability claim?
9. When does the Municipal Utility Board meet?

Code Enforcement

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1. What is considered to be high weeds and grass?
2. Can the city do anything about people who have lots of trash and debris at their homes?
3. Can I get an extension on my compliance deadline?
4. Does the Code Enforcement Department handle abandoned vehicles that are parked on a street or highway?

Consumer Health

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1. What do I need to do to operate a mobile food unit?
2. What are the requirements if I want to buy or open a food establishment?
3. When is the next food handler’s class and how much does it cost?
4. What types of food establishments do not require a permit?

Customer Services/Utility Billing

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1. What are your hours of operation?
2. Where are you located?
3. What number do I call to report electrical outages?
4. Do you require a deposit on residential accounts and if so, how much?
5. What do I need to bring with me to set up utilities?
6. What utility services do you provide?
7. How can I pay my utility bill?
8. Who do I call with a billing question?
9. Can I read my own meter?
10. How many days do I have to pay my bill?
11. How will I be notified before my service is terminated?
12. What is the TRWD Pass Through Fee?
13. How is my sewer rate calculated?
14. When do I get back my deposit?

Finance

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1. What is the City’s Property Tax Rate?
2. Is this my total tax rate?
3. Does the City of Weatherford bill me for my property taxes?
4. What property tax exemption does the City provide?
5. When is my property tax due?
6. How do I protest my property value?
7. What is the City’s sales tax rate?
8. Who collects sales taxes for the City?
9. Does the City collect Hotel Occupancy Tax?
10. When are the Hotel Occupancy Taxes collected due to the City?
11. Does the City collect Gross Receipt Tax?
12. What is the City's fiscal year?
13. Does the City collect Lake Lot License Fees?
14. How does the City invest public funds?
15. How do Brokers/Dealers get registered with the City?
16. How does the City procure goods and services?
17. How can I get on the City’s vendor list?
18. Where can I obtain a bid packet?
19. When does the City release accounts payable checks?
20. Where can I find a copy of the approved budget?

Fire Department

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1. How do I submit a Tier II report to the Weatherford Fire Department or Local Emergency Planning Committee (LEPC)?
2. What is the “ISO”? What is the City of Weatherford’s ISO rating?
3. Can I burn a pile of leaves and limbs? Can piles of brush from the clearing of land be burned?
4. I just drove past a fire hydrant that is gushing water. Is it broken?
5. Does Weatherford have a Volunteer Fire Department?
6. How can I set up a tour of the fire station?
7. I am hosting a special event and I’d like a Firefighter to come speak to our group. Is anyone available for such an event?
8. How can I dispose of used paint and motor oil?
9. Does the Weatherford Fire Department offer CPR classes?
10. Can I get my blood pressure checked at the fire station?
11. Does the Weatherford Fire Department recommend a specific smoke detector?
12. Can I get assistance installing my smoke detector and changing the batteries in my smoke detector?
13. Do you have free smoke detectors available for city residents?
14. My neighbor has tall, dry grass and weeds that I am afraid may become a fire hazard. Who do I contact?
15. How do I obtain a fire report?
16. I’ve been calling, but no one is in the office.
17. My child has started several small fires recently. Is there anything I can do to deter him/her from doing this again?
18. Can fireworks be used in Weatherford?
19. Which station covers my neighborhood?
20. Do you have volunteer programs for children?
21. Where can I find brochures relating to fire safety issues?
22. Can you help me find a street not shown on the City map? Where do I obtain a street address for my new home/business?

General Information

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1. Where is Weatherford located?
2. What is the population of Weatherford?
3. What are the hours of operation for Weatherford’s City Hall?
4. Who is the Mayor of the City of Weatherford?
5. What county is Weatherford in?

Human Resources

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1. Where do I get an application?
2. If I meet minimum qualifications will I be interviewed?
3. If I’m not interviewed or hired, will you keep my application on file?
4. What happens if I just send a resume for your reference in case there’s a job opening meeting my qualifications?
5. What jobs can I apply for?

Library

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1. How do I get to the library?
2. What kind of identification do I need to get a library card?
3. Does the Library have Wi-Fi?
4. Is it possible to download audiobooks from the library's website?
5. Does the library provide tax forms?
6. What is the fee to get a library card?
7. What is the fee for Internet access?
8. How old do I have to be to get a library card?
9. How do I get a TexShare card?
10. What is the TexShare Card Program?
11. How can I check my account online?
12. Does the Library have a public fax?
13. Does the Library have a copy machine?
14. Can I renew my library materials over the phone?
15. Can I renew my library materials on the Internet?
16. My materials are late. How much will my fine be?
17. Can I return my materials after the Library is closed?
18. How can I pay my fine?
19. Can I use a debt or credit card to pay off my fine?
20. What is an Interlibrary Loan?
21. How much does an Interlibrary Loan cost?
22. How do I renew my Interlibrary Loan?
23. What are the fines for a late Interlibrary Loan?
24. What do I do if I get home and an item is already damaged?
25. What do I do if I get home and the DVD/CD/VHS wasn't in the case?

Management & Budget

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1. Where can I find copies of the current budget?
2. Where can I find public data?

Mosquito Control

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1. How is West Nile Virus transmitted to humans?
2. What are the symptoms of West Nile?
3. Who is most at risk for getting severe West Nile virus?
4. How is West Nile virus treated?
5. How do I protect me and my family from mosquito-borne diseases?
6. What are the "Four Ds?"
7. Can I use home pest control products?

Municipal Court

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1. What do I do if I just received a citation?
2. What is the process to pay for a citation?
3. When and how must I appear to take care of my ticket?
4. When can I find out how much my citation is?
5. Can I take care of my ticket from another city here?
6. Where do I pay parking tickets?
7. Can I take care of my husband/wife’s ticket?
8. Can I get an extension to pay over the phone?
9. Where does the money from my payment go?
10. What does FMFR mean?
11. How long will this stay on my record?
12. Do I have to have an appointment to see the Judge?
13. How can I find out if I have a traffic warrant?
14. What are the hours of the municipal court?
15. Where is the municipal court located?
16. What is deferred disposition (probation)?
17. Can I take a driver safety course to get my ticket dismissed?

Parks and Recreation

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1. When is First Monday Trade Days?
2. How do I register for Parks and Recreation activities?
3. Does Weatherford have facilities to rent for special occasions?
4. Where can I find out about special events offered by Parks and Recreation?
5. How can I find a park close to my house?

Planning and Development

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1. What is Zoning?
2. What is a Comprehensive Plan?
3. What is a Subdivision Plat?
4. What is the Board of Adjustment?
5. What does "Nonconforming" mean?
6. What can I do with my property?
7. Does the City have a schedule of annexations?
8. What is "Planned Development" zoning?
9. Do I need permission to grade my property or to remove trees?

Police Department

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1. What are the operating hours for various sections of the Police Department?
2. How do I get a copy of a police accident report?
3. How can I obtain a copy of a police report?
4. My vehicle has been impounded by Weatherford Police. How can I get it back?
5. Can I get someone to speak to various groups about community issues?
6. Can I ride with a police officer?
7. I am leaving town for several days. Can I request extra patrol?
8. I have a complaint against a Weatherford Police Department employee. What do I do?
9. How do I find out if someone is in jail?
10. I need to be fingerprinted for a job application or professional license, will the police department do this?
11. I received a ticket from a City of Weatherford Officer. What do I do now?
12. Does the police department give escorts or civil standbys in certain situations?
13. How do I find out which detective is handling my case?
14. How do I get a protective order?
15. Can I make a police report over the phone or does a police officer have to come to my house?
16. What do I need to do to keep someone off my property?
17. Are BB-guns and air rifles legal inside the city?
18. Does the Weatherford Police Department auction cars?
19. Can I get a criminal history or background check ran on someone?
20. Does the City of Weatherford require alarm permits?
21. Do I have to have a permit to solicit inside the city?
22. How do I file for a report under the Open Records Act?
23. How do I report suspicious neighbors or drug activity?
24. Cars are speeding down my street. What can be done?
25. How can I report a traffic related problem in my neighborhood?
26. Do I have to call the police if my vehicle is the only one involved in an accident?
27. What can I do about identity theft?

Sanitation

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1. Where is the landfill and what is the phone number?
2. How much does residential garbage service cost?
3. Why does the City of Weatherford no longer have Recycling Drop-off Centers?
4. Why is Weatherford offering a curb side recycling program?
5. What are the seven types of plastics for recycling?

Storm Water Utility Program

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1. What is a Storm Water Utility?
2. Who pays the Storm Water fee?
3. How much is the Storm Water Utility fee?
4. What does impervious area mean?
5. How does the City know the impervious area of a property?
6. What if I think my fee is not calculated correctly?
7. Are there exemptions to the fee?
8. What does the City plan to do with the revenue raised by the fee?
9. Who will administer the Storm Water Utility Program and Storm Water fee?

Transportation and Public Works

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1. Do I need a separate permit from my building permit for a driveway?
2. How do I get an inspection for my driveway and/or utility cut?
3. Where do I find city specifications for right-of-way work?
4. Where can I find ADT counts?
5. Where do I report damaged street signs?
6. When will you be sweeping my street?
7. When do tree limbs need to be trimmed at certain addresses?
8. Why was my garbage not picked up?

Water and Wastewater Administration

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1. Why does my water smell & taste different?
2. What would cause my water pressure to decline?
3. Where does my drinking water come from?
4. When is the best time for outdoor watering?
5. Is it ok to flush paint, chemicals, grease or other such substances down the drain or toilet?
6. Who should I call if I have a stopup?
7. Who should I call if I need my water turned on or off?
8. Why do I smell sewer odors in my house?

Weatherford Disc Golf

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1. What is Disc Golf?
2. Who Plays Disc Golf?
3. Why Should I Play?
4. How Do I Play?

Weatherford Economic Development Authority

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1. Where can I find the current economic statistics for Weatherford/Parker County?

Weatherford Electric

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1. What number do I call to report electrical outages?
2. Will the City make inspection on new homes for TXU outside the City Limits that are in the Weatherford Electric service area?
3. Why are City rent lights and street lights so dim?